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Strategy Roadmap

The Saltline Hotel Tweed

Run a friendly, well-priced, well-run pub on the NSW north coast, bistro lunch and dinner, daily specials, live music three nights, function space for 20-200 people.

Prepared by Smashed Avo 12-month roadmap · 12 sections
01

Positioning · in one sentence

Tweed Coast's friendly local, bistro, bar, live music, function space, 12 hotel rooms.
  1. 01

    X+ years on Tweed Coast Way

  2. 02

    Average Google rating X.X across Y reviews

  3. 03

    Three function spaces, 20-200 cap, dedicated coordinator

02

Business overview

Our vision

To be the locals' pub the visitors find, Tweed Coast's first-choice for a Sunday session, a proper schnitty, and a beer that costs less than a stubby at the bottle-o down the road.

Our mission

Run a friendly, well-priced, well-run pub on the NSW north coast, bistro lunch and dinner, daily specials, live music three nights, function space for 20-200 people.

Our values
  1. 01Locals first, visitors welcome
  2. 02Fair prices on beer and food
  3. 03Real music, not pokie soundtrack
  4. 04Family-friendly until 8pm, big-night-out after
Our target audience

Tweed Coast locals (Cabarita, Pottsville, Casuarina, Kingscliff), couples, families, 30-65

Also reaches Northern Rivers / Gold Coast day-trippers and weekenders; Function bookers, birthdays, wakes, small weddings, corporate.

They buy on:

Our products & services
Bistro lunch + dinnerSunday sessionFunction roomsAccommodationBottle shop

Also offered, not led with: Fine dining (the bistro is intentionally pub fare)

03

Customer persona

Sarah and Dave Caulfield

Role
Local couple, two kids
Age
35-50
Location
Cabarita Beach / Pottsville
Description

Sarah and Dave have two kids under 10. Friday night they want a cheap, no-fuss family dinner where the kids can run around the lawn and Dave can have two schooners without driving far.

Communication prefs
  • Instagram for the weekly specials
  • Facebook events for live music
  • Google Maps for the directions
Goals
  • Family dinner under $80
  • Kids-friendly venue
  • Walk home if they want a third
Pain points
  • Tweed coast pub menus all $30+ mains
  • No kids' area at most venues
  • Live music gets too loud after 8pm
Influencers
  • Local school WhatsApp groups
  • Cabarita Beach community Facebook page
Transformation
Before

Cooking at home Friday night because the local pubs are too expensive or too loud.

After

Walking to The Saltline every other Friday, kids on the lawn, schnitty special, home by 8:30.

Hesitations
  • Will the parking be a nightmare in summer?
  • Will the bistro be full?
04

Your marketing on one page

Product / service

The Saltline Hotel Tweed

Before Strangers → prospects
1

Target market

Tweed Coast locals + visitors

2

Message to target market

The locals' pub, the visitors find.

3

Media to reach them

Instagram (weekly specials reel), Facebook events (live music), Google Business Profile (top of Maps for 'pub near me'), local-paper print

During Prospects → leads
4

Lead capture system

Function booking form, accommodation booking form, email list for monthly events calendar

5

Lead nurturing system

Monthly events email, locals' loyalty card

6

Sales conversion strategy

Walk-in (mostly) + online accommodation booking + function form-to-call

After Leads → customers
7

World-class experience

Same bar staff for years, kids treated as guests, dietaries handled without drama

8

Customer lifetime value

Local family = 30-50 visits/yr at $80-150 each = $3-7k/yr

9

Orchestrate referrals

Word-of-mouth via school + community groups; Google review velocity

05

How they become customers

Four stages, four layers
01 Awareness
Touchpoints
  • Drive past on Tweed Coast Way
  • Instagram reel of a Sunday session
  • Local recommendation
Actions
  • Saves Instagram, googles 'Saltline Hotel'
Emotions
  • Curious
Opportunities
  • Weekly Reels of specials
02 Consideration
Touchpoints
  • Website menu page
  • Google reviews
  • Facebook events
Actions
  • Checks menu prices
  • Looks at Friday night entertainment
Emotions
  • Hopeful, price-checking
Opportunities
  • Always-current menu (not PDF that's 6 months out of date)
03 Decision
Touchpoints
  • Drives in or books
Actions
  • Books table for 6 / walks in
Emotions
  • Excited if there's a band
Opportunities
  • Online booking that confirms inside 10 minutes
04 Loyalty
Touchpoints
  • Loyalty card swipe
  • Monthly email
Actions
  • Returns 2-4x/month
Emotions
  • Belongs
Opportunities
  • Birthday acknowledgment from the bar staff
06

Critical client flow

First attention to repeat business
01
Attention
A local or a Tweed visitor finds Saltline through search, socials or a gig listing.
02
Enquiry
They check the menu and what's on, or ask about a function or a room.
03
Sales
An easy booking for a table, a function or a stay seals it.
04
Money
Paid at the table or the bar, or as a function deposit then balance on the day.
05
Onboarding
A warm welcome and a booking confirmed by SMS or email.
06
Delivery
A good feed, a friendly bar, live music and a comfortable room.
07
Repeat
Sunday sessions, events and a friendly reminder bring the locals back each week.
07

How the site fits together

Primary pages
Home / Locals + visitors
Menu / Dining /menu/ All
What's On / Live Music /whats-on/ Locals + weekenders
Functions /functions/ Function bookers
Stay (Accommodation) /stay/ Visitors
08

What each page does

Home

/
Phase 1 · Live Locals + visitors
What it does

What's on this week + book a table.

Why it matters

Source-org Kingscliff Beach Hotel ranks pos 1 for 'hotel kingscliff' (2,400/mo) and pos 1 for 'kingscliff hotel' (2,400/mo). Geo-anchored brand+category terms are the biggest real homepage asset.

Primary keyword
kingscliff hotel 2.4k/mo Medium
Supporting keywords
hotel kingscliff 2.4k/mo Low kingscliff beach club 2.4k/mo Medium

Menu / Dining

/menu/
Phase 2 · Recommended All
What it does

Live menu + daily specials.

Why it matters

Source-org's /menus/ page ranks pos 18 for 'dining kingscliff' (4,400/mo). Real demand-capture.

Primary keyword
dining kingscliff 4.4k/mo Low
Supporting keywords
kingscliff dining 4.4k/mo Low kingscliff nsw restaurants 4.4k/mo Low restaurants kingscliff nsw 4.4k/mo Low

What's On / Live Music

/whats-on/
Phase 2 · Recommended Locals + weekenders
What it does

Live music + events calendar.

Why it matters

Source-org ranks pos 10 for 'the screaming jets' (4,400/mo) and pos 12 for 'screaming jets' (4,400/mo) via dedicated /the-screaming-jets/ event page. Per-act event pages are the pattern that wins.

Primary keyword
live music kingscliff n/a
Supporting keywords
[per-act event page] n/a

Functions

/functions/
Phase 2 · Recommended Function bookers
What it does

Three rooms, capacities, packages, enquiry form.

Why it matters

Source-org ranks pos 1 for '30th birthday ideas' (1,900/mo) and '30th birthday party ideas' on /30th-birthday-party-ideas/, occasion-led function content is the proven angle, not 'function venue X' style queries.

Primary keyword
30th birthday ideas 1.9k/mo Low
Supporting keywords
birthday 30th ideas 1.9k/mo Low

Stay (Accommodation)

/stay/
Phase 2 · Recommended Visitors
What it does

12 hotel rooms + booking.

Why it matters

Source-org ranks for 'accommodation kingscliff nsw' (4,400/mo, pos 25) and 'kingscliff accommodation' (4,400/mo, pos 29) on root URL, needs a dedicated /stay/ page to convert these top-of-funnel searches into bookings.

Primary keyword
kingscliff accommodation 4.4k/mo Low
Supporting keywords
accommodation kingscliff nsw 4.4k/mo Low accommodation kingscliff new south wales 4.4k/mo Low

Pricing for each Phase 2 page comes back in a follow-up email, scoped to your actual brief.

09

Brand system

Palette
Saltline teal #2C7A8C Brand accent
Driftwood #8B7355 Warm neutrals
Sand #F5F1E8 Light surfaces
Typography

Display · Hand-set display TBD

THE SALTLINE HOTEL TWEED

Body · Inter 400

Tweed Coast's friendly local, bistro, bar, live music, function space, 12 hotel rooms.

Imagery direction
  • Coastal lifestyle (not stock pub interior)
  • Real staff, named
  • Sunday session crowd shots
  • Food beauty shots on the actual plates served
10

Where visitors come from

Google Business Profile (Maps)

Phase 1+

highest local-discovery channel

Photo + review velocity + 'pub near me' rankings.

Instagram + Facebook

Phase 1+

biggest brand surface for under-45s

Weekly specials reels, function-room walk-throughs.

Local print + community noticeboards

Phase 2

small but locals-targeted

Echo Net / Tweed Daily News.

11

The build plan

Three phases, clear sequence

The sequence we recommend. Each phase stands on its own, so you decide where to stop or whether to keep going.

Phase 1 Now

Launch foundation

  • Home: What's on this week + book a table.
  • Strategy: 13-module Foundation deliverable.

Both pages are live. Visual system, fonts, palette locked.

Phase 2 Next

Build the funnel

  • Menu / Dining: Live menu + daily specials.
  • What's On / Live Music: Live music + events calendar.
  • Functions: Three rooms, capacities, packages, enquiry form.
  • Stay (Accommodation): 12 hotel rooms + booking.

Each page is quoted separately. You pick the order, against the data shown.

Phase 3 Ongoing

Content engine

  • Monthly recorded conversation, transcribed and turned into social + blog content.
  • SEO-led blog posts targeting the keyword clusters above.
  • Distribution across LinkedIn, Instagram, Facebook, Google Business.
  • Monthly Looker report tying activities to outcomes.

Engaged via the Standard monthly plan. The site keeps producing without you writing it yourself.

12

Next steps

A few things to make this real
What we needWhy it matters
All fields here are research drafts modelled on the source-org public site Promote out of .pending/ only after client confirms category, persona match, real menu prices, function-room capacities. Then re-run with real DataForSEO numbers (hospitality keywords differ sharply by region).
Sample playbook. Strategy, persona and journey shown here are illustrative, built from publicly available information about a real Australian SMB in this category. Client name and identifying details have been changed.

Talk to us

Book your discovery call

Pick a time that suits you and we will have a straight conversation about where your business is at and whether we can help. No obligation, no pitch.

  • No obligation A straight chat about where your business is at. No pitch deck, no pressure to sign anything.
  • Fifteen focused minutes We keep it tight and respect your time, so you get value even from a short call.
  • Clear next steps You leave with at least one practical idea you can act on, whether or not we work together.

Your consultation will be with

John Dwyer, Smashed Avo John Dwyer Fractional Digital Strategist